Find answers to common questions about purchasing, configuration, invoicing, SIFEN results and day-to-day operation in EventFlow FE.
Purchase and Setup
How can I purchase EventFlow FE?
EventFlow FE is available through authorized distributors and partners. To purchase a license, visit our Partners directory and contact an available authorized distributor.
Commercial terms, additional services, implementation and support offerings may vary by distributor.
View authorized distributors and partners →
What do I need before issuing my first electronic invoice?
You need access to EventFlow FE, an active RUC, authorization as an electronic invoicer in E-Kuatia, an electronic timbrado, CSC information and a valid F1 electronic signature issued by a PCSC. The issuer’s fiscal information must also be configured in EventFlow FE.
What is the difference between TEST / HOMOLOGATION and PRODUCTION?
TEST / HOMOLOGATION is used for SIFEN testing without issuing fiscally valid documents. PRODUCTION is used for real fiscal operation.
Services and Clients
Can I save services for reuse?
Yes. In Services, you can save frequently invoiced services with their description, optional base price and VAT. They can then be selected when creating invoices.
Do I have to define a price when saving a service?
No. The base price is optional. You can leave it empty and enter the amount when creating the invoice.
Can I save clients for future invoices?
Yes. Saved clients remain available for reuse when creating invoices. You can search for them by name, RUC or telephone number.
What does Consult DNIT do?
After entering the RUC or CI, select Consult DNIT to retrieve available identification information. You can review and complete the client’s remaining information before saving the record.
Creating and Issuing Invoices
Can I create an invoice without using a saved service?
Yes. You can select a previously saved service or enter the invoice detail directly when creating the invoice.
What does DRAFT mean?
DRAFT means that the invoice has been saved but has not yet started fiscal processing. While it remains in draft state, you can review and edit it before selecting Issue.
Does issuing an invoice mean that SIFEN has already approved it?
No. Selecting Issue starts fiscal processing. While EventFlow FE is waiting for the final fiscal result, the interface shows SIFEN pending.
Issued does not mean Approved. SIFEN determines the fiscal result.
What happens when SIFEN approves the invoice?
Once SIFEN returns the fiscal result, EventFlow FE updates the invoice automatically. If the document is approved, the interface shows the SIFEN approval and enables the actions that depend on fiscal approval, including PDF and Share Invoice.
Why are PDF or Share Invoice sometimes disabled?
These actions depend on the final fiscal result. While the invoice remains SIFEN pending, there is no final SIFEN confirmation and these actions remain unavailable.
How do I send an approved invoice to the client?
From an approved invoice, select Share Invoice and then Share PDF. Your device displays the available sharing options, such as email or messaging applications.
What information is included in the approved invoice PDF?
The PDF contains the document and fiscal information available to the client. It includes the SIFEN result, CDC and QR used to consult the electronic document in e-Kuatia.
What should I do if I need to correct an invoice?
If the invoice is still in DRAFT, select Edit and make the required changes before issuing it. Once fiscal processing has started, the document should no longer be treated as an editable draft; review its current status and the actions available for that document.
What if SIFEN does not return an Approved result?
EventFlow FE displays the fiscal result returned by SIFEN. A Rejected or Observed result is not an approved fiscal outcome.
Review the document status and the information returned for that document before taking further action. The appropriate next step depends on the fiscal result reported by SIFEN.
Reports and Support
Where can I review my billing activity?
Open More → Reports. You can select a date range, filter by document status and review the resulting billing, collection and document activity. Report data can also be exported as CSV.
Where can I find help or support?
Open More to access the help and support options available in EventFlow FE, including Help and WhatsApp Support.